Shipping policy

Version in force as of December 11, 2025

This Shipping Policy governs the terms applicable to orders placed through the website www.azaleebeauty.com (the “Site”), owned by AZALEE BEAUTY SL (“AZALÉE”, “we”, “us” or “our”). By placing an order, the Customer declares that they have read and accepted this Shipping Policy.

1. SCOPE OF APPLICATION

1.1. This Policy applies to all purchases made through the Site for delivery to territories where AZALÉE offers shipping services.
1.2. This Policy supplements the Terms of Service and the Returns Policy available on the Site.

2. SHIPPING CARRIER

2.1. Shipments are generally handled through Correos or other logistics operators, depending on availability.
2.2. AZALÉE reserves the right to select the most appropriate shipping company based on destination, order volume, and logistical conditions necessary to ensure safe delivery.

3. DESTINATIONS AND DELIVERY TIMES

3.1. Spain (Mainland):
Estimated delivery time is 24 to 48 business hours from order confirmation.

3.2. Balearic Islands, Canary Islands, Ceuta and Melilla:
Estimated delivery time is 3 to 5 business days, which may vary due to customs procedures or external logistical circumstances.

3.3. The indicated delivery times are estimates and are calculated in business days. During peak demand periods (sales, promotional campaigns, Black Friday, etc.) or exceptional situations, delivery times may be extended.
3.4. Once the order has been shipped, the Customer will receive an email notification confirming shipment and, where applicable, a tracking number.

4. SHIPPING COSTS

4.1. Free shipping:
Orders equal to or exceeding €60 qualify for free shipping, unless otherwise stated on the Site.

4.2. Orders under €60:
The applicable shipping cost will be charged and displayed during the checkout process before completing the order.

4.3. The exact shipping cost will always be clearly shown prior to payment.
4.4. For shipments to the Canary Islands, Ceuta or Melilla, any costs arising from customs procedures or local taxes (IGIC, IPSI, etc.) shall be borne by the Customer, unless otherwise indicated on the Site.

5. ORDER TRACKING

5.1. Once the order has been processed and shipped, the Customer will receive an email with tracking information provided by the carrier (if available).
5.2. The Customer may track the order status through the provided link or directly on the carrier’s website.

6. DELIVERY RESPONSIBILITY

6.1. AZALÉE will make every reasonable effort to meet the estimated delivery times but is not responsible for delays caused by the shipping carrier or force majeure circumstances.
6.2. It is the Customer’s responsibility to provide a complete and accurate delivery address. AZALÉE will not assume costs arising from incorrect address information.
6.3. If an order is returned to AZALÉE due to an incorrect address or repeated delivery absences, the Customer will be contacted to arrange reshipment. Additional shipping costs may apply.

7. DAMAGE OR SHIPPING INCIDENTS

7.1. If the Customer detects visible damage to the packaging at the time of delivery, this must be noted on the carrier’s delivery receipt and reported to AZALÉE within a recommended period of 24–48 hours.
7.2. To expedite the claim process, the Customer may be asked to provide photographs of the packaging and damaged product.
7.3. After verification, it will be determined whether a replacement or refund is appropriate.

8. CONTACT

For any questions related to this Shipping Policy, the Customer may contact:
hola@azaleebeauty.com

By placing an order at www.azaleebeauty.com, the Customer declares that they have read and accepted this Shipping Policy.