Everything you need to know about Azalée
Frequently asked questions (FAQ)
🌿 Are your products organic?
🌿 Are your products organic?
It depends on the product. Our formulas contain between 25.6 % and 99.4 % certified organically grown ingredients depending on the product, averaging 64 %.
You can see the exact percentage for each formula on our INCI page. Where no organically grown option exists for an ingredient, we use the best alternative.
🌱 Are they vegan?
🌱 Are they vegan?
Yes. We don't use any animal-derived ingredients.
🐰 Are they cruelty-free?
🐰 Are they cruelty-free?
Yes. We don't test on animals. It's worth knowing that animal testing for cosmetics has been banned across the European Union since 2013, so this applies to every cosmetic sold here.
⚠️ Do they contain common allergens (dairy, gluten, soy, nuts, eggs)?
⚠️ Do they contain common allergens (dairy, gluten, soy, nuts, eggs)?
We use 100 % natural essential oils that comply with IFRA. As with any plant raw material, there may be naturally occurring allergens, which you'll find listed in each product's INCI. If your skin is very sensitive, check the INCI or write to us and we'll help.
🧴 Do they contain preservatives?
🧴 Do they contain preservatives?
Yes, only approved, natural-origin ingredients:
- In creams: a biotechnology-based preservative system (biodegradable plant raw materials) for microbiological stability.
- In oils and balms: Vitamin E (Tocopherol) as an antioxidant.
Always looking for the balance between efficacy, naturalness and tolerance.
⏳ Do the products expire?
⏳ Do the products expire?
PAO 6M (6 months after opening). Check the label for the symbol and date.
Store in a cool, dry, dark place.
🏭 Where are they made?
🏭 Where are they made?
All products are formulated and packed in Catalonia. Raw materials are mostly sourced in Europe.
📦 How should I store them?
📦 How should I store them?
In a cool, dry place out of direct light, especially:
- Cold-pressed oils.
- Floral waters and hydrosols.
🤰 Are they safe during pregnancy and breastfeeding?
🤰 Are they safe during pregnancy and breastfeeding?
We formulate following IFRA recommendations and good practice. Even so, during pregnancy and breastfeeding we recommend going through the ingredient list (INCI) with your midwife or doctor before using any cosmetic.
👩🦰 I have sensitive skin — can I use them?
👩🦰 I have sensitive skin — can I use them?
Yes. The range is designed for sensitive skin. Tip: patch-test on the inside of your arm and wait 24 h.
♻️ Can I return the glass bottles?
♻️ Can I return the glass bottles?
Not at the moment. We encourage you to recycle them according to your local rules.
📍 How do I track my order?
📍 How do I track my order?
After your purchase you'll receive an email with the tracking number so you can check the status and estimated delivery date.
💸 What are the shipping costs?
💸 What are the shipping costs?
€5.50 · Free from €59.
Have a question?
Tell us what you need — we'll be happy to help.